Refund policy

Shipping & Return Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). During new product launches, sales, or high-volume periods, processing times may be slightly longer. Customers will receive a shipping confirmation email with tracking information once their order has been shipped.

Shipping

We currently ship throughout the United States. Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Please note that estimated delivery times are provided by the shipping carrier and are not guaranteed. Once your package has been handed over to the carrier, we are not responsible for delays caused by the shipping provider, weather, or other circumstances outside of our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping charges to have the package resent.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

No Refund Policy

All sales are final. We do not offer refunds, cancellations, or exchanges for any reason other than receiving an incorrect or defective item.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive an item that is damaged or you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear photos of the issue. If your claim is approved, we will provide a replacement or another appropriate resolution at our discretion.

Order Changes & Cancellations

Once an order has been placed, it begins processing immediately. For this reason, we cannot guarantee order modifications or cancellations after checkout.

Contact

If you have any questions regarding your order, please contact our customer support team before placing your order.